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Initial Chat
It all starts with an initial chat over the phone to find out what it is specifically that you are looking to achieve. Whether that be to purchase a first home, a second home, an investment property, refinance to get a cheap home loan, or access equity to purchase a car or something else. We are available to chat or meet at virtually any hour of the day any day of the week. Simple give us a call on 1300 66 77 84 or fill in your contact details on the Contact Us page and we will call you. Don’t be surprised to receive a call at 8pm in the evening.
Have a Meeting
After our initial chat, we generally arrange a time to meet up, have a coffee, talk more about what you are trying to achieve and gather some more details. Most people prefer to have our Lending Specialist visit them in their own home of an evening or on the weekend. As the Lending Specialist is talking with you they will complete a questionnaire to record all of your personal and financial details, needs and requirements.
The Lending Specialist will also gather supporting documents which are normally required by the lenders such as:
Your Lending Specialist will go through with you precisely which supporting documents will be required.
Select Lender and Submit Application
Once we have all of your details, needs and requirements we will be able to present you with the lender which has the lowest rate home loan from our panel of lenders that meets your needs and requirements.
Provided you are happy with the lender, we then need to sign some of the lenders privacy forms and we can go away and submit the loan application on your behalf.
A Valuation is Ordered (if necessary)
Most lenders require a valuation to be completed on the security property. Sometimes it is a full valuation where an independent, qualified valuer will contact you to arrange in inspection of your home. Other times it may only be a kerbside valuation, where they don’t come inside your home, and other times they may rely on the Contract of Sale if you have purchased a property. Your lending specialist will let you know if a full valuation is required and to expect a call from a valuer.
Approval
Once the valuation has been received and is in order, the lender should have everything required to formally approve your loan. Your Lending Specialist will call with the news.
Receive Mortgage Documents
Within a week of receiving final approval you should receive your mortgage documents in the mail. These will need to be signed, witnessed and returned. We normally visit you again to go through them with you, answer any questions you may have and witness the documents for you.
Settlement
Once all documents are received and placed in order, a settlement booking can be made and a date arranged for when your new loan settles. Generally this is 2-4 weeks depending on the other party. Your Lending Specialist will give you a call to update you with the progress.
If you have a Mortgage Offset account with your loan
Once settlement has been effected, your new offset account will be opened and your Debit VISA/Master Card will be ordered and mailed to you along with a welcome letter containing your new account details. Some lenders send out these details prior to settlement.
Your Lending Specialist will be in touch with you at each step of the way to keep you informed of the progress and answer any questions you may have along the way.
